How to perform a cold reset on HP printers using Web Jetadmin



Performing a cold reset will reset all control‐panel menu items back to the factory defaults. It will also reset all HP Jetdirect card settings such as IP address and method of configuration. As a good general practice you should always print out the configuration page before performing the cold reset. The configuration page contains all Jetdirect card settings. A cold reset does NOT clear the values in the service menu, such as the serial number and page counts.


  1. Open Web Jetadmin client application
  2. Locate the printer in Web Jetadmin workspace (right navigation pane). If the printer is not on the list, you may need to perform a Quick Discovery or discovery. 
  3. Click “troubleshoot” tab 



  1. Click “Reset Device” 



  1. Choose “Reset to Factory Defaults” in pop-up window and click next



  1. Web Jetadmin will attempt to perform a cold reset on selected printer. When completed a status message will be displayed (success or failure).